Employees cannot find an answer
Ask Varro should say the answer was not found and route a Knowledge Gap to the right owner.
Help center
Support for admins, reviewers, and employees.
Find the right next step when answers are missing, permissions need review, or a pilot needs tighter focus.
Search help
Try: answer not found, invite users, approve source, Knowledge Gap report.
Common issues
Operational fixes for the first pilot.
Source looks outdated
Send the item to review before publishing new approved knowledge.
Wrong people can see a topic
Check tenant, role, and knowledge-base access before adding more sources.
Adoption is low
Start with a high-frequency pain: onboarding, SOP lookup, approvals, HR, tools, or ops.
Support paths
Route support by role so questions become fixes, not noise.
Admin support: roles, sources, users, billing
Reviewer support: Knowledge Gap triage and publishing
Employee support: asking questions and reading citations
Pilot support: weekly report review and next-pack planning
Need help with a pilot?
Use the onboarding contact from your pilot invite or start a new pilot checkout.